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Department Assistant - Telecom
Some of the primary job responsibilities include:
- Contacting phone companies via phone, fax and/or email to implement orders to remove or change services
- Follow-up on orders to ensure they have completed to verify changes
- Order Customer Service Records or copies of bills where necessary to verify changes
- Assisting Analysts in the preparation and mailing of reports of refunds and savings for clients
- Assisting Analysts in the creation of invoices to clients for fees earned
- Assisting Analysts in researching phone company tariffs
- Assisting Analysts with data entry of Customer Service Record information into Excel spreadsheets
- Assist Analysts with collection of data in preparation for analysis by Analysts
- Assist Analysts with verification of client telephone lines and other services
We look for people that have the right attitude and a willingness to learn the technical aspects of the position. The right person should have the following qualities:
- High energy levels and strong work ethic
- Ability to communicate effectively, both verbally (especially over the phone) and in the written form, with all levels from clerical staff to upper management
- Must have excellent organizational skills and firm ability to manage multiple projects/tasks at the same time
- Basic keyboard and computer skills combined with intermediate knowledge of MS-Office (Excel, Word & Outlook)
- Detail-orientated and accurate, but still able to understand the big picture
We prefer a minimum of two years higher education, but a degree is not required. Telecom knowledge is a plus, but is not required.
Cost Control Associates offers competitive salaries and benefits based on your experience. This position is available at our Corporate Office in Queensbury, New York.
To apply for this position, please email your resume to:
jobs@costcontrolassociates.com
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